About this role: Wells Fargo is seeking a Lead Business Execution Consultant in the Credit Services Group as part of Cards & Merchant Services (CMS). The Credit Services Change Management team is responsible for the development and implementation of a comprehensive change management methodology to address how we introduce, prioritize, manage, and track change. This integrated approach addresses key processes, systems, tools, risk management controls, and human capital disciplines to facilitate change throughout the company. The successful candidate will be responsible for the strategy, design, development, execution and oversight of Credit Services change management process for all change. Effective collaboration is a key aspect of the role, and the ability to build strong partnerships to achieve common goals with diverse teams across the organization is critical. In this role, you will: Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate Review strategic approaches and effectiveness of support function and business performance Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives Influence, guide and lead less experienced Strategy and Execution staff within the group Lead strategy, design, execution and oversight of Credit Services change management process for all change, regardless of size or scope. Lead key stakeholder and change governance routines. Drive seamless adoption of change management process across all Credit Services functions. Drive the implementation and improvement of the strategic change management solution centered around driving efficiency, effectiveness, controls, and sustainability. Closely partner with a variety of stakeholders and business partners such as Operations teams, Reporting and Analytics, Credit Risk, Control, Operational Risk Business Oversight, Compliance and Legal to oversee all change that is occurring within the business and influence clear understanding of scope and change impacts, ensure appropriate risks are being addressed, key stakeholders are engaged in the process, and oversee that change management controls are being performed as expected. Drive consistency in managing and delivering change by building partnerships with leaders and their teams and ensuring professional execution of change in alignment with the pre-established approach. Develop accurate and beneficial reporting/dashboards, KPIs and insights sharing health/progress for Credit Services change portfolio. Produce insights to influence better change prioritization in alignment with CMS and Credit Services strategic objectives. Compile, maintain, deliver consolidated, accurate Credit Services Change Management Inventory on an ongoing basis to meet expectations. Understand strategic plans, regulatory and compliance requirements and implications; and be able to effectively partner with and influence sponsors and key stakeholders to develop and execute change. Be fully integrated into operations, know the business, understand key drivers, OKR’s, KPI’s and be in-sync with strategic priorities. This will require constant interaction with business leaders & stakeholders and a deep understanding of the data. Demonstrate change leadership, influence business leaders and stakeholders to drive commitment and action. Demonstrate critical thinking, stakeholder awareness to drive measured progress. Connect the dots to help tell business leaders change story in a concise and effective manner. Demonstrate and speak agile language; provide team with support and coaching, and work through roadblocks quickly. Required Qualifications: 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 5 years of experience in one or a combination of the following: project management, project delivery, project methodologies, digital product/program management, strategic planning or implementation Experience with delivering change timely and effectively in a large complex organization Experience with Waterfall and Agile project methodologies Knowledge and understanding of Six Sigma methodology Knowledge and understanding of project management methodologies: process improvements, continuous improvement, or LEAN Ability to manage and deliver change effectively in a matrixed and team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Outstanding change leadership, problem solving and analytical skills with ability to anticipate risks and opportunities and turn findings into tactical and strategic imperatives Creating and achieving a desired future state [vision] through influence on individual and group goals, reinforcements and systems. Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives. Leadership skills and experience managing a highly complex, multi-million dollar portfolio comprised of large programs and projects executing transformational initiatives Demonstrated experience with agile change delivery processes Demonstrated success managing a matrixed, cross-functional team through organizational, transformational, and cultural change Experienced in the creation of business cases, prioritization of initiatives, assigning work, execution, management and resolution of risks and issues while ensuring initiative(s) are delivered within agreed timelines Experience presenting to executive management and ability to articulate key messages around progress, risk, issues, customer impacts, etc. Experience working in Credit Card Operations Excellent verbal, written, and interpersonal communication skills Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, and SharePoint) skills Ability to travel up to 10% of the time Posting End Date: 11 Apr 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 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